Terms of purchase

Terms of purchase

Orders

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If something is wrong in the order confirmation, contact us directly via e-mail  address order@traffstromdesign.se

Delivery
Our normal delivery times are 1-3 working days. If delays in delivery should occur (without us notifying you of a longer delivery time) you can contact us at e-mail address: order@traffstromdesign.se

We only shop within the EU.

Prices
All prices in the store are stated in EUR and include 25% VAT.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Right to withdraw

When purchasing goods in the online shop, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you have received a product that you have ordered.
Let us know right away if you regret your purchase. The message must be sent to order@traffstromdesign.se . In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for the cost of return shipping, delivery and for the condition of the products upon return, the products should therefore be sent well packaged and preferably in the original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
For more on the statutory right of withdrawal, see here.

Claims and complaints

We check all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. Please contact us for approval before returning a defective/incorrect item. The complaint should be sent immediately after the defect/fault has been discovered to order@traffstromdesign.se.
Hand dyed yarn or wool as well as hand spun yarn are unique items, it always differs in colour and no two skein are the same. We recommend alternating between two strands when smoother transitions are desired.

We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

Any errors and defects must always be reported to order@traffstromdesign where you state your name, address, e-mail address, order number and a description of the error.

If we are unable to remedy the fault or supply a similar product, we will refund you for the defective/faulty product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.

Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

Privacy policy - see footer

 

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

Dispute and choice of law

In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.